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Return Steps
For all products1
1. Submit the return form within 14 days of delivery
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2. Upload a photo and follow the instructions
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3. Repack the products and ship to return address
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4. Wait for confirmation & refund (3–5 days)
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Return Policy
- Time Frame: Initiate within 14 days of delivery.
- Ship-back Window: Once instructions are sent, ship within 7 days.
- Item Condition: Unused, original packaging, not opened, tags intact.
- Non‑returnable: Hygiene‑sensitive items, baby care accessories, and personalised goods.
- Faulty / Incorrect: Returns are free — contact us immediately.
| 14 Days Return | |
|---|---|
| Defective, Damaged / Faulty | FREE |
| Unused Products | Return Delivery Charges will apply |
| Used product | Not allowed for return |
* Instructions will be emailed within 1–3 days after you request a return.
Special Considerations
- Incorrect Address: Orders not received due to wrong address aren’t refundable.
- Used Items: Not returnable unless faulty.
Shipping for Returns
- Packaging: Securely pack your item(s).
- Method: Instructions arrive via email after your request.
Email [email protected]before returning a faulty item so we can help and provide an RMA.
If your order wasn’t placed on broxtal.com, the original store’s return policy applies.
FAQs
How do I initiate a return?
Contact us to request a return authorization. We will then provide detailed instructions on how to proceed.
What if I receive a defective, damaged, or incorrect item?
Contact us immediately with photos; we’ll resolve it. Return is free for faulty items.
When will I receive my refund?
Typically 5–7 business days after we receive and inspect your return.
Can I exchange an item?
Yes. Items must be new and unused; contact us to check availability.
Can I change the delivery address?
Only before the order is shipped. Contact customer support immediately.
Can I cancel or modify my order?
Once processed, cancellations or modifications are not possible. All sales are final.
Start a Return
Open a ticket by email or via our contact page. We’ll provide your RMA and the return address.